FAQs - Frequently Asked Questions
Do you do custom and personalized greeting cards? I'm not able to change the color, rearrange words, or replace words on EXISTING cards. We are not accepting custom orders at this time. My apologies!
Can you write/print a note inside and ship directly to my recipient? Due to high order volume, we are not accepting printed customizations to the inside of cards at this time. Any requests will not be fulfilled. Thanks for your understanding!
How long does shipping take? I pack and ship orders within 24 hours of your order, and then it takes USPS or UPS anywhere from 1-5 business days to deliver it to you, depending on your location within the US. Choose Priority Shipping at checkout for faster USPS 1-3 Day delivery.
What's the status of my order? You should have received a shipping notification when your order shipped. Please check your email including your spam folder for an email from "In A Nutshell." In that email is a USPS or UPS tracking number that you can click on and check the status of your delivery. Please refer to my Shipping Policies for estimated shipping times.
I checked tracking on my order and tracking status hasn't changed. It can take USPS/UPS up to 24 hours to update tracking. Tracking on the usps.com or ups.com website is sometimes more up-to-date, so you may want to check there. Go to https://www.usps.com/ then paste your tracking number into the "Search A Tracking Number" box. Sometimes USPS doesn't scan packages. It can take USPS up to 5 business days to deliver once out for delivery. If after 5 business days (Saturdays, Sundays, and holidays are NOT business days) your order still hasn't arrived, please contact the shop.
A card I want is out of stock. Any idea when you’ll be restocking it? Out-of-stock items are usually restocked within a day or two, unless it's a Cheeky Kumquat or Talking Out of Turn card. In that case it could take up to 1 week.
Do you do Wholesale? Yes! I happily accept wholesale orders. Visit inanutshellstudio.faire.com for more info.